12.10.2008

Thoughts on 'the season' so far...

To the hostess at one of the places we love to go to, sorry we inconvenienced you by asking for two whole high chairs and three whole kids menus. Its funny it was almost like we didn't even mention it when we told you about our party size. Patrons can be such a bother sometimes. No worries, at least the manager was nice when the waiter forgot one of our orders.  We really like to eat in shifts anyway.

To the worker at the Petsmart on Val Vista. You were totally right.  What were we thinking? Why would Braden, Berk and I stand right in front of the tank of fish we selected and actually think someone employed at the store would scoop one out for us? I mean its not like we were there only to replace the 4 fish that died after less than 2 weeks -that were also from your store. Silly us.  I hope you disregarded the cries of 'Pish Pish Pish' as we left the store 10 minutes later.

To the clerk at the big W store. Totally a time saver you are! No wonder that line moved so fast that I barely had time to read the entire People before it was my turn! If I knew that I would be asked to show my credit card and my ID, maybe I would have offered them to you before I put them back in my wallet and into my purse. Oh wait I did that and you ignored me and then once I was reaching for my receipt then you asked to see them. ERGH!

To the employee of another big store, the T one this time, you were totally right. Why would you actually want to help a customer when stocking a shelf is clearly better customer service? Especially when I will end up scaling the shelf to reach the too high item before you can even offer to help. 

And finally, to the guy who sped around me from  the opposite direction, you were totally right, I WAS using my blinker to show you there was an open spot. Wasn't it nice of me to wait while that woman unloaded her cart and buckled her kids in just so you could get the LAST spot in the parking lot. No biggie- I can lug my 40 pound kid a few more miles, I need the exercises! 

Okay honestly people! It is Christmas! Remember? 

 Man, I really am very patient with people at the holidays. I worked 4 retail Christmas' at a mall department store no less.  And until you have- you never really get how annoying it is to hear Christmas music start before Halloween and have men yell at you for being sold out of things on Christmas Eve. (Honestly, that last part- true story, my reply- seeing how I had already put my 2 week notice in I may have been a tad sassy-  was, "Sir, you have had 364 days to make your purchase, and that seems to mean it was your poor planning not mine." I may have even winked. I can't remember.  Then I called my manager so he could yell at her about me, and being out of stuff.)  I know you know what I mean if you have served your time in retail. 

But I digress....

My point is this. Be kind. Let the guy with one thing cut you in line, especially if he is holding diapers. That is my personal rule. Smile at the workers, they may have just had someone rip their head off for a matter out of their control.  Drop some coins in those darn red buckets and make those bell ringers day worth the headache. Don't let the little annoyances of rushing around ruin the season.  Be patient. You are busy, but guess what? So is everyone else, including that person behind the register- who is probably thinking that have to shop on their breaks to get it all done in time. Being annoyed does not make the line move faster. Be Christlike. Take every opportunity that could go sour and make it about service and being an example.  Your kids are watching, which is why I quietly let me complaints known to the manager of the pet store before we left, and parked in another spot-ridiculously far away rather than yelling that the jerk guy. I may have thought those things, but I tried not to act them. I want my boys to know that this time is more about a baby in a manger and less about a guy in a red suit, ya know?

13 comments:

Ashley said...

How sad! I hope Christmas gets better for you soon.

Jess said...

Rough day?! But good point. :)

sherry said...

Good point. I have been lucky so far this year, and have only seen the nice side. In fact, when I was trying to rush out of Michael's yeaterday because my husband called saying,"The baby is screaming. Don't buy anything. Drop everything and come home." I was a little annoyed that the woman in front of me had a basket without a price tag. I had to wait while they went and looked at a similar one and it took forever. I told her why I was in a hurry, in a nice way, and she and the lady at the register were so nice to me and sympathetic. SHe even gave me her extra 40% off coupon when she saw I had forgotten mine. It reminded me that most people are basically nice, and will help if the they can. Hopefully you get to see a few more of these types the rest of the month. Oh, and when I got home, the baby was asleep;)

Leigh said...

I love it. LOVE it!! I worked retail too a very long time ago and I know exactly what you mean (but I have to say, I love your little spin on things, very very funny.)

Leigh said...

And I have 2 WORDS for grouchy people who decided to do their last minute shopping the day before Christmas (I worked at Toys R Us, so I should know) O-N-L-I-N-E shopping peoples!!

Kelcie said...

I just love you so much.

Amanda said...

You make a great point! You never know what those poor frazzled clerks have been through and been yelled at for what's out of their control, and a kind smile could help them make it through the rest of the day! I'll try really hard to remember this as I'm out and about. Although, I'm actually done with my Christmas Shopping, thank goodness! :) Now I can just enjoy the season!

kiddle97 said...

Ah, Caryn, this post gets 5 stars. Or 5 angels. Or 5 Christmas trees. Or whatever the rating system is this time of year.

Now, if only a certain police officer had read this post before he pulled me over for no reason and gave me a ticket for waving at him (I was trying to be Christmasy and friendly -- now I know better. Cops don't like you to be nice I guess), maybe I'd have a bit more of the Christmas spirit this week instead of getting annoyed that I am the only one (it sounds like -- I hope I am wrong) making a main dish for Brent's company party potluck this afternoon...

Robyn said...

Okay that should be an atricle in a news paper. I am serious, very well written. Your have sarcasim skills that make me proud to be your sister!!

Pepper Lovin! said...

here here caryn. I agree with you. (but I have to add that when it is NOT Christams season I have no problem telling those rude people what I think:) I'm terrible I know.

jon♥kara said...

I know what you mean about poor service lately. The past two times I've been to one of my fav burrito shops the cashier is sweeping for a few minutes knowing I'm there at the cash register with my money out and when they are done they look at me so I can give them my order. Is it so hard to greet a customer it is your job? I would know I'm in food service. Sure you can get annoyed at the crabby people but if you are nice you usually get it in response.

Darci said...

O.K. you are a hoot! I thought it was just my fun little experiences at the Fashion Place mall on Monday at Build A Bear and then Rocky Mountain Chocolate Factory. The chicks that work at Build A Bear holy cow how hard is it to stuff an animal and ring something up correctly I told my kids see "say no to crack!" Hope your shopping days get better!P.S. I am still getting you a gift card for your help with the blog if I can stand to leave my house! It has been tops like 24 degrees in lovely snowy Utah the last week! ahhhhhhh! I told my husband why can't we move and open a diesel shop in Arizona or somewhere warm I am sure they drive Fords & Chevys in other states too! Not just here! duh! p.s.s. love the cookie ornaments at your bunco how darling i need the recipie! I have a martha stewart sister in law that would blow her over!

Rhonda said...

AMEN!!!! That's my girl. Way to use that AWESOME Rasmussen sarcasm gene!
I hear ya sista! I'd worked in the service industry for 16 years (the mall job was the worst though) & peeps get crazy!

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